Computer User Support Specialist II

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve
security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex
challenges with integrity, respect, responsibility, and professionalism.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

The position is expected to operate with appreciable independence, apply sound technical judgment, support mission priorities and service-level objectives, and provide professional, customer-focused assistance in person, by telephone, through remote-support technologies, and electronically. The role may also provide technical guidance to junior support personnel and contribute to knowledge articles, standard operating procedures, service improvement, and performance metrics.

Provide technical assistance to end users for workstation, laptop, peripheral, software, account, and enterprise application issues. Receive, analyze, document, prioritize, troubleshoot, resolve, and/or escalate incidents and service requests using the Government-approved IT service management (ITSM) / ticketing platform. Diagnose hardware and software problems through user interviews, remote support, technical research, testing, and hands-on troubleshooting.

Duties include:
• Enterprise Service Desk Customer Support 40%
• Support Navy ERP application users across all system commands 20%
• Application Troubleshooting/Support 10%
• Account/Access Management 10%
• Support Business Financial Managers with Project Initiation Documents. 10%
• SAAR-N/PAA form validation 5%
• Base Telephone Office support

Education / Certifications
• One-year related experience may be substituted for one year of education, if degree is required.
• BA/BS Degree from an accredited college/university
• Associate’s Degree plus 4 years of additional work experience may be substituted for a bachelor’s degree

Experience
• Skills and Technology
• 3 years performing related IT work
• ServiceNow Assistance Portal (SNAP) ITSM ticketing tool
• Microsoft Office products
• Microsoft Active Directory
• Personal computer, printer, copy machine and other general office equipment

What We Bring
• At V2X we strive to be market competitive in our total reward offerings.
• The successful candidate’s starting pay will be based on, but not limited to, their job related skills, experience, qualifications, work location, and market conditions.
• Employee benefits include the following:

• Healthcare coverage
• Life insurance, AD&D, and disability benefits
• Retirement plan
• Wellness programs
• Paid time off, including holidays.
• Learning and Development resources
• Employee assistance resources
• Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.