Inside Sales Manager

The PDC Leader of Inside Sales is responsible for driving revenue growth, optimizing sales processes, and managing a high-performing inside sales organization. This role oversees daily sales operations, manages a team of Inside Sales Representatives, establishes performance expectations, and partners closely with Marketing, Field Sales, Customer Success, and Operations to achieve company revenue and retention goals. The ideal candidate is a data-driven, people-centric leader with a strong track record of building scalable sales engines and will report to the Sr. Director of Sales. This position will reside in our Salt Lake City Office.

Leadership & Team Management

• Recruit, develop, coach, and retain a high-performing inside sales team.
• Establish clear goals, KPIs, and activity metrics; provide ongoing performance management.
• Lead team meetings, pipeline reviews, and coaching sessions to ensure quota attainment.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Up to 25% travel for management of PDC offices where Inside Sales resides (MA, FL, PA, UT)

Sales Strategy & Execution

• Develop and execute the inside sales strategy to support company growth targets.
• Build and refine sales processes, cadences, and talk tracks aligned to buyer personas.
• Partner with Marketing to optimize lead generation, inbound/outbound workflows, and conversion rates.
• Work with Field Sales/Enterprise Sales to support territory growth and handoff processes.
• Ensure a partnered relationship between Territory Managers and Inside Sales Managers

Pipeline, Forecasting & Reporting

• Own pipeline accuracy, forecasting, and reporting for inside sales.
• Utilize CRM tools (Salesforce) to analyze trends, track performance, and optimize productivity.
• Implement dashboards and reporting structures for leadership visibility.

Customer Engagement & Revenue Growth

• Oversee execution of outbound prospecting, lead qualification, and opportunity generation including working on face to face meetings for the field team..
• Ensure consistent, high-quality customer interactions via phone, email, chat, and digital channels.
• Drive expansion opportunities within existing accounts through cross-sell and upsell programs.
• Collaborate with Customer Success and Support to ensure seamless customer lifecycle management.

Operational Excellence

• Identify bottlenecks and implement process improvements across the sales cycle.
• Partner with Sales Operations to optimize CRM use, territory management, demos and other ISM functions needed.
• Implement best practices for sales productivity, including enablement, playbooks, and use of digital tools for success (Google Meet, Demo Room, etc).

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