Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork. Business hours are Monday through Friday 9:00am – 5:00pm. Responsibilities include greeting all members and customers, determining their needs and providing Legendary Service; providing DMV vehicle license, registration and notary services; reaching sales and service goals (and earning incentives!) for multiple AAA products and services; preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials; issuing passport photos; accepting payments for various products, providing accurate change and receipts; balancing and reconciling cash drawer; making hotel and car rental reservations for members and providing travel destination information. Qualifications include experience in retail sales, banking or similar customer service/sales environment; proven ability to exceed assigned sales or service quality goals; must be able to obtain and maintain valid notary license; experience with Microsoft Office basics; ability to work overtime, including Saturdays; ability to travel locally when necessary; a high school diploma or GED. Benefits include extraordinary medical/dental/vision/life benefits; 401(k) Savings plan with company match; tuition assistance; PTO for community volunteer programs; wellness program; employee discounts (membership, insurance, travel, entertainment, services and more!). AAA is the largest federation of AAA clubs in the nation with 14,000 employees in 21 states helping 17 million members. The company values diversity and is an Equal Opportunity Employer. AAA has a long-standing reputation since 1902 and offers stability, growth, and commitment to an exciting future.