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Job Overview:
As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.
Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
RESPONSIBILITIES
- Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and ITOM solutions.
- Design, develop, and configure ServiceNow ITSM, ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
- Customize ServiceNow flows, workflows, business rules, UI policies, and notifications to support ITSM, ITOM and CMDB processes and automation.
- Utilize UI builder to create/customize next experience workspaces and advanced dashboards.
- Build strategies and provide guidance to the customer in aligning ITOM solutions with CSDM framework.
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.
- Integrate ServiceNow with other tools and external platforms using APIs and web services.
- Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes.
- Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
- Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization
- Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
QUALIFICATIONS
- Passionate coders with 5-7 years of application development experience.
- Client facing or consulting experience highly preferred.
- Skilled problem solvers with the desire and proven ability to create innovative solutions.
- Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
- Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
- Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
- Bachelor's Degree in MIS, Computer Science, Math, Engineering or comparable major.
- Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
- Knowledge and experience in developing software using agile methodologies.
- Proficient in authoring, editing and presenting technical documents.
- Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.
WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world's largest enterprises and biggest brands succeed.
WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders... and we're not done yet.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $73,008 to $170,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
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ABOUT US
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.
