REQ_25109771Senior Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

• Support product technical acceptance and certification process
• Assist product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI
• Ensure high system level product quality/performance and out-of-the box user experience
• Support field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Install, configure, test and maintain operating systems, application software and automation tools
• Track and maintain highest levels of systems and infrastructure operation
• Monitor performance for potential bottlenecks, solutions and workaround, timely validate fixes and update test report 
• Maintain physical and network security, backup, and provide fail-over and backup strategies
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in 2nd and 3rd level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

• BS/MS degree in Computer Science, Engineering or a related 5+ years of work experience
• Ability to install, configure and troubleshoot test setup with exposure in Windows/Linux/Android OS .
• Knowledge in Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, batch and BASH scripts
• Team player being able to adapt to multicultural environment
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
  • To include fixed and mobile broadband, cellular, LAN and PAN
  • Hands on experience in commercial tools – network, mobile, field, diagnostics, logging, automation, E2E.
  • Knowledge and experience with carriers’ certification and technical approval process
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills

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