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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the worldās leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.Our work centers on creating an exceptional member experience ā a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.
We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more
Responsible for supporting MGB Health Plan Account Managers in delivering exceptional service to employer groups and broker partners. Serves as a key liaison between customers, brokers, and internal departments to address benefit-related questions, resolve issues, and ensure a positive client experience. Collaborates closely with teams across the organization, including Customer Service, Billing, Product, Operations, and Enrollment, to provide accurate and timely information. Participates in open enrollment activities and helps maintain strong customer and broker relationships that support client retention and satisfaction.
Essential Functions
-Support Account Managers in managing relationships with employer groups, brokers, and other key stakeholders.
-Serve as a primary resource for customer and broker inquiries regarding health plan benefits, eligibility, enrollment, billing, and operational processes.
-Coordinate with internal departments, including Customer Service, Billing, Product, Enrollment, Claims, and Operations, to research and resolve customer issues.
-Assist in preparing for and participating in client meetings, broker meetings, and open enrollment sessions, either virtually or in person.
-Develop and maintain strong working relationships with internal and external partners to ensure timely communication and issue resolution.
-Track customer questions, requests, and service issues, ensuring appropriate follow-up and documentation.
-Support implementation activities for new and existing employer groups, including coordination of communications and operational readiness.
-Educate customers and brokers on plan offerings, benefits, programs, and available resources.
-Assist in the development and delivery of client-facing materials, presentations, and communications.
-Monitor customer trends and recurring issues, escalating concerns, and recommending process improvements to enhance the customer experience.
-Collaborate with Account Managers to support client retention efforts and promote overall customer satisfaction.
-Maintain knowledge of MGB Health Plan products, policies, procedures, and regulatory requirements to provide accurate information and guidance.
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Qualifications
Education
- Bachelor's Degree preferred
Experience
- At least 1-2 years of business development experience required
- Sales experience preferred
Knowledge, Skills, and Abilities
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts and solutions clearly and persuasively.
- Ability to build and maintain strong client relationships and navigate complex decision-making processes.
- Strategic thinking and problem-solving skills, with the ability to understand client needs and recommend tailored solutions.
- Results-oriented mindset with a proven ability to meet or exceed sales targets.
- Excellent organizational skills, with the ability to manage multiple client relationships and prioritize tasks effectively.
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Additional Job Details (if applicable)
Working Conditions
- This is a hybrid role that requires an on-site presence at Assembly Row at least 1x/quarter plus frequent travel to client events (including at night and on weekends), particularly during renewal season
- Reliable transportation to/from client sites is required
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Remote Type
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$63,648.00 - $92,570.40/Annual
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Grade
6
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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