Senior Project Coordinator, International Patient Services

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Education

• Bachelor's Degree in a related field of study required

• Equivalent experience may be accepted in lieu of degree

• Certified Associate in Project Management (CAPM), Certified Project Management Professional (PMP) preferred

Experience

• 1+ years of project management or project support experience required.

• 3+ years in a similar role in a healthcare or international setting preferred.

Knowledge, Skills and Abilities

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.

• Basic financial/accounting skills.

• Strong oral and written communication skills.

Responsibilities

• Assists in the identification and documentation of project's purpose, goals, objectives and metrics of success

• Assists in the identification of deliverables and the development of a work breakdown structure

• Supports the development of a project schedule and adjusts throughout project lifecycle

• Consistently completes project tasks and meets deadlines with moderate direction; adds checks and balances to work to improve efficiency

• Demonstrated ability to remain flexible and agile with changing or competing priorities

• Demonstrated ability to collaborate by asking questions and providing insight during team discussions / meetings.

• Implements communication plan; drafts project-related communications and incorporates feedback and edits into final drafts. Distributes as instructed; Proposes updates to the communication plan throughout project lifecycle

• Communicates the status and completion of project assignments; seeks input to ensure tasks are completely correctly.

• Demonstrated understanding of risk management; ability to identify and document risks.

• Exhibits professionalism and a customer service-based attitude toward SMEs, project stakeholders, and colleagues.

• Triages client requests, escalating to project team or leadership as necessary; identifies scope creep.

• May perform other duties as needed including special assignments and projects

Skills/Abilities/Competencies

• Quality: Produces high-quality work products for various audiences, demonstrating strong organizational skills and attention to detail including written communications and slide decks.

• Integrity: Maintains high standards of reliability and integrity, aligning departmental goals with the organization's mission.

• Communication: Excellent verbal and written communication skills, capable of effectively presenting information to diverse audiences.

• Judgment: Exercises sound judgment and decision-making skills, knowing when to escalate issues.

• Time Management: Strong organizational and prioritization skills, managing multiple projects efficiently.

• Technical: Proficiency in using multiple software programs and tools relevant to the role.

Working Schedule:

Remote, Monday - Friday, eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station

Pay Range

Grade

Mass General Brigham Competency Framework