Clinical Quality Improvement Specialist, Ariadne Labs

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Primary Duties and Responsibilities:

• Lead internal and external teams on the use of integrating implementation and improvement science methodology as projects move from design to spread

• Manage relationships with external quality teams in their implementation efforts using knowledge in behavior change, model for improvement, and/or change management via  coaching calls, webinars, one-on-one advising, implementation trainings, and other remote methods

• Represent and elevate the nursing, social work, and/or clinical perspective within Ariadne Labs in developing equitable implementation tools and plans and fostering different perspectives

• Frontline clinical and process experience in order to represent all stakeholders in our work, including patients and families. 

• Drive project design and learning to co-develop clear project goals that are visible and are then applied to the development of toolkits and implementation guides that can be adapted and customized for all projects 

• Co-design and improve program activities, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.

• Develop materials, case studies, blogs, training curriculum, webinar content and any other needed materials to support implementation and dissemination activities

• Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions

• Contribute to grant writing, proposal development, scientific writing, and impact assessment to promote the work of the Implementation Platform.

• Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.

Qualifications: 

• BA/BS required; Bachelor of Science in Nursing or Bachelor of Social Work is strongly preferred

• Current licensure to practice in Massachusetts as a Registered Nurse or Social Worker is strongly preferred

• Minimum 5 years of direct experience working in the field of implementation and/or quality improvement is strongly preferred

• Minimum 5 years of direct experience working in in the field of nursing, social work, or a related clinical area is preferred

• Strong ability to gather, synthesize and translate stakeholders’ needs and provide recommendations

• Strong communication skills, including technical writing, public speaking, small and large group facilitation and training

• Experience working with a variety of stakeholders, including clinicians 

• Experience leading/facilitating complex quality improvement initiatives in the healthcare setting including QI collaboratives 

• Experience with managing concurrent implementation efforts with multiple teams

• Detailed-focused and managing towards aggressive timelines.

• Able to maneuver through complex political situations to achieve desired outcomes

• Strong negotiation, decision making, and delegation skills

• Ability to travel as needed, both domestically and internationally (up to 20%)

Required Skills:

• The ability to establish and maintain meaningful relationships with a diverse group of professionals

• Strong planning, problem solving and analytical skills

• Understanding of the principles of quality improvement and performance measurement

• Proficiency in Microsoft Teams, Word, Excel, and PowerPoint; Familiarity with Google Drive is strongly preferred 

• Proficiency in Spanish or other languages preferred

Competencies:

• Building Partnerships

• Embracing Change

• Pursuing Excellence

• Teamwork and Collaboration

• Organizational Awareness

• Cultural Awareness

Expected In Person Time

This position is based out of our Assembly Row, Somerville, MA office and follows a hybrid work model. Team members are expected to work onsite in the Somerville office at least two days per week, with the flexibility to work remotely for the remainder of the week.

Education
Bachelor's Degree Related Field of Study required

Licenses and Credentials
Experience in Quality Improvement, preferably in a healthcare setting 2-3 years required. 5 yrs of experience strongly preferred.

 

Pay Range

Grade

Mass General Brigham Competency Framework