Description

A night auditor acts as a combined front desk agent and accountant for a hotel during the overnight shift (typically 11 p.m. to 7 a.m.). They check guests in/out, handle security, and reconcile the day’s financial transactions, balancing accounts, posting room charges, and generating reports for management.

Core Responsibilities

Financial Auditing: Reconciling the day’s financial activities, closing out the business day in the Property Management System (PMS), and preparing daily reports on revenue and occupancy.
Front Desk Services: Checking guests in and out, answering phone calls, handling inquiries, and managing reservations.
Security & Safety: Acting as the primary security for the hotel overnight, including but not limited to, handling emergency situations while remaining calm, performing property checks and maintaining guest safety.
Guest Service: Addressing guest needs, resolving complaints, providing concierge services, and managing guest requests.

Key Skills Required

Attention to Detail: Critical for balancing accounts and detecting errors.
Computer Proficiency: Experience with hotel operating systems and financial software.
Customer Service & Independence: Ability to assist guests professionally while working independently.

Night Auditor Qualifications

· Reliability

· Customer Service

· Attention to detail

· Verbal & Written Communication

· Teamwork

· Troubleshooting & Problem Solving

· Professionalism

· Punctuality

Education and Experience Requirements

· High School Diploma or equivalent

· Prior hotel or resort experience preferred

· Familiarity with Hilton POS software, guest messaging and Ambiance, a plus

Requirements