Harvey West Studios Community Program Manager

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. Housing Matters is a leader in working to end homelessness in Santa Cruz County – and we want you to be part of our team. Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to joining in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

PURPOSE STATEMENT: Harvey West Studios (HWS) is the largest permanent supportive housing facility in Santa Cruz County, home to 120 residents. The HWS Community Program Manager will oversee resident care at Harvey West Studios, and act as a coordinator to connect residents with support services to ensure long term stability. The ideal candidate possesses strong crisis management capabilities, demonstrates the ability to apply the principles of Housing First, Trauma-Informed Care, and Harm Reduction, and has proven experience effectively implementing and maintaining clear rules and boundaries. This position will report to the Housing Matters Chief Compliance Officer.

Hours and Benefits:

The HWS Community Program Manager is a full-time, exempt position, eligible for our generous benefits plan:

Benefits Summary:

6 Medical plans - 100% employee coverage for select plans
Dental - 100% employee coverage
Vision - 100% employee coverage
Life insurance (UNUM) - 100% employee coverage
Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
Employee Assistance Program (EAP) and Travel Assistance
PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays

Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions.

Starting Wages (Offer is Dependent on Experience)

$72,134.40 $74,297.60 $76,523.20 $78,811.20 $81,182.40 $83,616.00

EDUCATION/ EXPERIENCE REQUIREMENTS - Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be:

5+ years of experience in providing direct social services to disenfranchised communities required
3+ year of experience with program management and housing stabilization
Supervisory experience required
Experience managing residential care or permanent supportive housing programs
Master’s degree preferred. Bachelor’s degree in related field or equivalent work experience required.
Bilingual English and Spanish speaking preferred

SPECIAL REQUIREMENTS:

Possession of a valid California Class C Driver's License, or must be able to provide suitable transportation which is approved by the organization as required.

Thorough Knowledge of:

Training and expertise knowledge of the following areas are required: De-escalation, Motivational Interviewing, Trauma Informed Care, Strengths Based Case Management, Principles of Housing First, Harm Reduction
CPR and First Aid training preferred (training available upon hire and offered by facility).
Proficient computer skills required (Microsoft and google suite). HMIS or database management experience required.

Typical Job Duties:

Develops goals, objectives, and action steps for Outreach staff and program activities
Conduct ongoing program evaluations, implementing changes when necessary
Ensure that the program complies with government grant requirements, including providing monthly program data reports to the Chief Initiatives Officer and Grants Analyst
Develop or update policies and procedures manuals for the program
Assist and work with a team of outreach specialists who work within various targeted funding streams to locate, secure, place, and stabilize participants in their own homes.
Oversee the utilization of the Housing Needs Assessment as an intake assessment and the Housing Action Plan as the ongoing case management tool to assess the progress of participants and the performance of case managers.
Oversee compliance with Outreach documentation requirements
Identify areas of needed training and development and work with the Director of Campus and Housing to prioritize and schedule training within budgetary guidelines and constraints
Become a community leader in serving homeless men, women, and children.
Other duties as assigned

Essential Functions:

Oversees and connects residents with support services for housing stabilization.
Manages a Supportive Housing Case Manager who provides case management services to residents.
Creates and oversees processes, policies and procedures for residents and visitors that aligns with Housing First ideologies and Housing Matters’ mission, vision and values.
Effectively implements and upholds rules and boundaries that support a safe and healing environment for all residents.
Collaborates with staff and community partners to facilitate placement of residents and ongoing stabilization services including leading recurring service coordination meetings and ensuring effective delivery of stabilization services
Proactively addresses residential needs, including facilitating conflict resolution, mediating disputes, and reinforcing community standards.
Facilitates and implements programming that supports community integration of residents at Harvey West Studios and the broader Santa Cruz community.
Creates and administers onboarding experience to welcome new residents into the community and support with a successful transition into housing.
Ensures efficient program administration and compliance with grant and documentation requirements.
Mentors and support staff; schedules and maintains weekly 1x1s and team meetings.

Models and maintains confidentiality and demonstrates dignity and respect of all participants and residents at all times.

Meets all administrative requirements including providing KPI reporting, monthly program data reports, recordkeeping, data entry, HMIS, attending staff meetings, etc.
Understands and implements principals of Housing First, Harm Reduction and Trauma Informed Care in all interactions.
Collaborates closely with the property management company to ensure compliance with and maintenance of all housing and safety requirements.
Works in collaboration with a team of shelter program managers, facilities manager, to improve the experience of residents and shelter guests and ensure a safe, clean, and welcoming environment.
Act as a community leader in serving individuals and families experiencing homelessness.
Completes all manager duties including hiring, supervision and performance monitoring.
Manages grants and funding sources for assigned programs.
Engage in communication of housing, and other relevant services to program participants
Additional regulatory requirements as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.

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Harvey West Studios (HWS) Community Program M