Clinical Assistant - ENT

Department: ENT

Location: University Commons Campus | 6301 University Commons, South Bend, IN 46635
Hours: Full Time: Monday-Thursday: 8:00 am-5:00 pm, Friday: 8:00 am-12:00 pm

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities:

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications:

Education/Certification/License: 

• Certified Medical Assistant or non-certified with related expanded experience. 

Knowledge, Skills, and Abilities:

• Team player, professional, and customer service oriented. 
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. 
• Able to work with diverse patient base of all ages. 
• Assist with clinical procedures specific to department. 
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. 
• In addition, must be able to anticipate the needs of the physician and require minimal supervision. 
• Prior experience is a plus.

INDHP