Customer Service Rep.

Customer Service Representative / Backup Dispatcher

Join 2 Sons Plumbing — Where Great People Build Great Customer Experiences

At 2 Sons Plumbing, we believe exceptional customer experiences start with exceptional people. We are growing and looking for an energetic, organized, customer-focused Customer Service Representative / Backup Dispatcher who thrives in a fast-paced environment, loves helping people, and knows how to keep multiple moving pieces on track—all while bringing positive energy to the team.

If you love talking with people, solving problems, staying organized under pressure, and being part of a company that values hard work, teamwork, and having fun while winning… we’d love to meet you.

Schedule

• Tuesday – Friday: 10:00 AM – 7:00 PM
• Saturday: 7:30 AM – 5:00 PM
• Full-Time | Consistent Schedule

Compensation

• $25.00 – $28.00 per hour
• Based on experience, industry background, and system knowledge

What You’ll Be Doing

As the voice of 2 Sons Plumbing, you’ll often be the first impression our customers have of our company. This role is critical to our success.

Responsibilities include:

• Answering high-volume inbound customer calls with professionalism, warmth, and confidence
• Scheduling service appointments efficiently
• Assisting customers with service questions, concerns, and appointment needs
• Creating and updating customer records accurately
• Coordinating with technicians and field teams
• Supporting daily scheduling flow
• Serving as backup dispatcher when needed
• Helping maximize technician efficiency and customer satisfaction
• Managing urgent situations calmly and professionally
• Communicating clearly across departments

What You Must Have

We are specifically looking for candidates with real phone-based customer service experience.

Required:

• Minimum 2+ years of phone-based customer service, call center, dispatch, or high-volume inbound call experience
• Comfortable handling multiple calls, scheduling, and customer concerns simultaneously
• Strong computer and data entry skills
• Excellent verbal communication
• Ability to stay calm and organized in a fast-paced environment
• Dependable attendance and strong work ethic

Important:
This is not an in-person retail or front desk customer service role. Candidates must have professional phone/call center experience.

Highly Preferred

Experience using ServiceTitan
Plumbing, HVAC, electrical, restoration, or other skilled trades industry experience
Dispatch or scheduling experience
Understanding of service agreements, memberships, or technician routing

What Makes 2 Sons Plumbing Different?

At 2 Sons Plumbing, you’re not just filling a seat—you’re joining a team that values:

• People who show up and care
• Professional growth and development
• Strong leadership and clear communication
• Teamwork over drama
• Winning together
• Serving customers at a high level
• Building careers—not just jobs

We work hard, support each other, celebrate wins, and take pride in being the company customers trust.

Sound Like You?

If you’re the kind of person who can confidently handle a ringing phone, a busy schedule, a customer in need, and still keep a smile in your voice—we want to talk to you.

Apply today and bring your talent to 2 Sons Plumbing.