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Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness.
This role goes beyond answering phones or booking appointments — it’s about creating connections. At South Town, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.
What You’ll Do
- Greeting clients and their pets in person with a welcoming, calm demeanor
- Answering calls confidently and kindly, even when things are a little hectic
- Scheduling appointments using our cloud-based software (hello, multitaskers)
- Communicating clearly and professionally in both English and Spanish
- Handling prescription refills, medical record requests, and messages between clients and the medical team
- Managing client check-ins, payments, and keeping the lobby flowing smoothly
- Keeping accurate records that reflect our high standards of care
Who you are
- Required:Â High school diploma or equivalent
- Required:Â Minimum one year of experience working in customer service, vet med experience preferred
- A positive attitude, high energy, and a “let’s make it happen” mindset
- Excellent communication and customer service skills
- Comfort working with phones, computers, and multitasking in a fast-paced environment
- The ability to stay calm, kind, and clear—especially under pressure
- Reliability, attention to detail, and great follow-through
- A desire to learn, grow, and make every client interaction a good one
- Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
- A team player who balances compassion and efficiency with ease
- Able to sit, stand, or wear a headset for extended periods
- Bilingual in English & Spanish (written + spoken) - PreferredÂ
Why You’ll Love It Here
- Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.
- South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.
- If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.
The Nuts & Bolts
- Health insuranceÂ
- Vision insurance
- Dental insurance
- 401k with employer match
- PTO/vacay
- CE opportunities/allowance
- Professional dues
- Uniform allowance
- Flexible schedule
- EAP
- Employee Discount
We are an equal opportunity employer and celebrate diversity of all kinds.Â
Learn more about this Employer on their Career Site
