Intake Specialist/Case Manager

PROGRAM: Intake Department

POSITION TITLE: Intake Specialist/Case Management

REPORTS TO: Intake Coordinator

JOB TYPE: Full-Time

The Link & Option Center, Inc. is a Joint Commission–accredited outpatient State Certified Community Behavioral Health Clinic (CCBHC) serving the far Southside community and designated to serve the Southland region with locations in South Holland and Hazel Crest, Illinois. Founded in 1994, The Link & Option Center, Inc., provides comprehensive behavioral health services including assessment, psychiatry, therapy, crisis services, case management, and care coordination.

The Link & Option Center, Inc., is committed to delivering culturally competent, person-centered care that addresses both behavioral health needs and the social determinants impacting overall well-being. Through early identification, prevention, and treatment, The Link & Option Center, Inc., strives to improve the quality of life and strengthen the communities it serves.

The Intake Specialist utilizes outstanding customer service, crisis intervention and clinical skills to stabilize a crisis to avoid more restrictive level of treatment. The Intake Specialist will diagnose and connect clients to appropriate services and ensure linkage (i.e. warm hand-off) to appropriate services both internally and externally.

RESPONSIBILITIES:

• Conducts crisis and intake interviews with new or re-admitted clients to gather necessary administrative information.
• Assists clients in completing registration paperwork.
• Completes brief intake assessment (including psychiatric, psychological history, medical and substance abuse history).
• Addresses psychiatric, medical and substance abuse crises through referral to Crisis Intervention Specialist and Medical Services Staff.
• Provide DSM-5 diagnoses and generates all recommendations.
• Case management and client record keeping; assures that documentation supports billed charges and necessity for each service.
• Enters administrative, assessment, and billing information into computerized database.
• Ensures failed activities are resolved daily.
• Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of administrative functions.
• Assist clients and staff with questions regarding recommendations.
• Assist clients with obtaining insurance.
• Keeps current with trends and developments related to essential job competencies.
• Attend Mandatory Agency Meetings and Trainings when not in conflict with other full-time duties.
• This job description reflects the assignment of some essential functions of the job; however, nothing restricts management’s right to assign or re-assign duties and responsibilities to the job at any time.
• Computer competence using Microsoft Suite and various office equipment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Master’s Degree in field of Social Work, Counseling, Marriage and Family therapy, Clinical Psychology, or a related field.
• A minimum of 1-3 years of experience in the behavioral health field.
• CPI Training preferred.
• Demonstrated knowledge of IL Administrative Rules 132, 140, and 2060.
• High degree of professionalism in dealing with diverse groups of people, including clients, staff, and others.
• Demonstrated ability to work collaboratively with other departments within TLOC.
• Ability to make appropriate, informed decisions.
• Ability to multi-task, complete a high volume of tasks and projects with little or no guidance.
• Well-developed organizational and time management skills.
• Effective verbal and written communication skills.
• Professional discretion and adherence to confidentiality.
• Must be culturally competent, empathetic, and able to interact and develop rapport with a diversified population.