Dispatcher

Description

Agri-Cycle, New England’s largest and fastest-growing food waste collection company, is looking to fill one full-time Dispatcher role. We pride ourselves on providing superior service for our customers while maximizing the efficiency of our operation.

The ability to communicate effectively, multitask, and handle emergencies with a level-head are all expectations of this role. Agri-Cycle is a fast-growing family business where quality work and willingness to learn are recognized & rewarded. The successful candidate will serve as a central point of contact for both internal and external communication regarding our trucking operation.

Job Responsibilities

• Answering and responding to inbound calls from company drivers
• Handling inbound and outbound customer phone calls as needed
• Manage and coordinate resources, ensuring efficient and effective responses
• Receiving and relaying information to field personnel
• Daily monitoring of all company trucking routes in multiple terminals
• Updating information systems to accurately reflect dispatched tasks
• Coordinating with operations team to perform emergency roll-off and trailer services
• Coordinating inbound load schedule with Long Haul Team
• Gathering documentation of completed services and seeing-through to final billing
• Interfacing with terminal managers & office staff on day-to-day issues.
• Scheduling & coordinating deliveries and shipments of various customer supplies
• Manage records of material inventory at customer sites and internal warehousing

Requirements

• Experience and proficiency in standard logistics software.
• Prior experience in a trucking dispatch role preferred
• Emphasis on customer service.
• Time management skills.
• Exceptional analytical thinking, problem-solving, and organizational skills
• Ability to communicate effectively with customers & employees