Senior Registration Representative

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

Location: 175 Fore River Parkway, Portland, ME 04102.

Primary Responsibilities:

• Ensures excellent customer service when assisting patients, providers and other departments
• Collects copays and patient OOP payments for ER services
• Collects and updates patient demographic and insurance information, making changes as necessary to ensure accuracy. Handles more complex cases and assists with additional needs pertaining to insurance benefits
• Verifies insurance eligibility for scheduled services utilizing internet sites, payer contacts, and software as appropriate. Assesses coverage and benefits and accurately determines patient responsibility
• Identifies self-pay patients and shares estimate information with financial counseling for assistance with patient financial obligation and options
• Refers patients and/or staff with issues or concerns to supervisor
• Maintains and exhibits a current knowledge of insurance plans, associated workflows and information and the impact of this role within the revenue cycle
• Management support and other tasks to ensure accuracy, limit denials, and increase productivity of the team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of patient access experience in a hospital registration department, physician office or any medical setting
• 1+ years of medical terminology experience
• 1+ years of health insurance experience
• Intermediate level of proficiency with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Ability to work Monday - Friday, from 8:00am - 4:00pm
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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