Residential Operations & Customer Service Manager

• Serve as the primary point of contact for residential cleaning clients.
  
• Answer client calls, emails, and address customer concerns professionally.
  
• Conduct customer follow-ups after cleanings.
  
• Process customer payments and ensure accounts are up to date.
  
• Request and manage customer reviews and feedback.
  
• Schedule and coordinate residential cleaning appointments.
  
• Support employee engagement and communication.
  
• Assist with employee coaching, training, and problem-solving.
  
• Help cover cleaning shifts when employees call off or additional support is needed.
  
• Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
  
• Conduct quality control checks and ensure company standards are met.
  
• Perform follow-up calls and outreach to potential clients.
  
• Assist with lead generation and sending marketing emails to prospective customers.
  
• Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
  
• Gather photos, videos, testimonials, and content from completed projects for marketing purposes.
  
  

Requirements

• Bilingual in English and Spanish (required).
  
• Previous customer service experience (required).
  
• Leadership or management experience preferred.
  
• Strong communication and organizational skills.
  
• Comfortable handling customer and employee concerns.
  
• Basic computer skills and ability to learn scheduling and CRM systems.
  
• Valid driver's license and reliable transportation.
  
• Willingness to perform cleaning tasks when necessary.
  

Benefits

• Starting pay of $20/hour.
  
• Paid Time Off (PTO).
  
• Growth opportunities within a rapidly expanding company.
  
• Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.