Description

JOB SUMMARY

The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Medical Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices.

RESPONSIBILITIES

Answer phones using approved scripting, assist patients, and route clinical questions per policy
Communicate urgent requests to clinical staff and return calls promptly
Process daily inbound and outbound communications, including faxes and messages
Register new patients, verify insurance and eligibility, and process referrals
Schedule surgeries based on provider availability, diagnosis, urgency, and physician preferences
Prepare and submit surgery charges and provider orders per department policy
Complete and submit benefit forms; coordinate with financial counselors as needed
Provide patients with appointment instructions and notify patients/providers of no-shows
Track orders and results to completion, escalating delays as necessary
Perform daily charge entry with accurate diagnosis and procedure coding
Perform additional responsibilities as assigned by management

CHARACTERISTICS

Professional and courteous with patients, staff, and referring providers.
Team-oriented and able to communicate effectively with clinical and clerical staff.
Patient, calm, and composed under pressure.
Reliable, punctual, and able to manage multiple priorities.
Maintains confidentiality and adheres to HIPAA regulations.
Positive attitude, proactive, and committed to excellent customer service.

Requirements

QUALIFICATIONS

High school diploma or equivalent; associate degree or higher preferred.
Experience in a medical office, patient registration, or referral coordination preferred.
Knowledge of insurance processes, including verification and authorization requirements.
Familiarity with EMR systems, patient portals, and office communication tools.
Strong telephone, written, and verbal communication skills.
Detail-oriented with strong organizational and multi-tasking abilities.

PHYSICIAL REQUIREMENTS

Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Carrying/Lifting: Rarely (up to 35 pounds)
Stooping/Kneeling: Rarely
Other: N/A

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