Epitec, Inc.

Last Updated – 03/12/2026

Position: Human Resources Coordinator

Department: Human Resources

Work Arrangement: Hybrid

Reports to: Human Resources Team Lead

POSITION SUMMARY: The Human Resources (HR) Coordinator plays a vital role in supporting Epitec’s Human Resources operations by managing incoming requests, executing core HR tasks, and maintaining high standards of service. This role requires strong organizational skills, attention to detail, and a proactive approach to employee support and process improvement.

POSITION RESPONSIBILITIES:

Review and assess requests in the HR Triage queue in a timely manner to ensure all required information is captured; follow up with the requestor to obtain additional details when necessary.
Distribute vetted requests to the appropriate HR team member for resolution and assist with tracking as needed.
Process, track, and organize immigration-related mail and documentation, maintaining accurate and well-organized records.
Prepare and issue employment verification letters for immigration purposes and general employee requests.
Assist with I-9 reverifications and work authorization tracking in compliance with federal requirements.
Handle basic Human Resources tasks including, but not limited to, updating employee records, sending communications, and maintaining employee documentation.
Maintain accurate employee files while ensuring confidentiality and compliance with company policies and standards.
Provide day-to-day administrative and operational support to the HR Team Lead, HR Generalists, and HR Specialist.
Create, update, and maintain knowledge base articles, templates, checklists, processes, procedures, records, and reports.
Identify opportunities for workflow improvements and assist with updating templates and documentation to support continuous improvement.
Develop a working understanding of Epitec’s operations and delivery teams to effectively support employee and business needs.
Maintain a high level of courteous customer service at all times.
Other tasks as assigned.

REQUIRED EXPERIENCE:

Bachelor’s Degree preferred

POSITION QUALIFICATIONS:

Excellent customer service skills
Strong verbal communication and problem-solving skills
Inquisitive mindset with attention to detail
Able to work in a fast-paced environment while handling changing priorities
Microsoft Office (MS Excel, Office, PowerPoint)
Ability to work cross-functionally and communicate effectively with various teams
Familiarity with JIRA is a plus

REQUIRED EXPERIENCE:

Customer Service: 1 year

PREFERRED EXPERIENCE:

Microsoft Office: 1 year
Bachelor’s Degree

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or control; reach with hands and arms; talk and hear.  Employees must occasionally life and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: the noise level in the work environment is usually moderate.

GENERAL SIGN-OFF: The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.

I have read and understand this explanation and job description.

Signature: _______________________________________ Date: ___________________

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