Site Manager

The Site Manager is responsible for the day-to-day operations of a high-volume, multispecialty outpatient clinic designated as Tier II or Tier III. These clinics typically have a larger staff, higher patient throughput, and more complex provider schedules and subspecialty services. 

The Site Manager ensures the clinic operates efficiently while maintaining high standards of patient care, staff performance, and provider support. Serving as the on-site leader, this role is accountable for staffing, scheduling, training, policy adherence, clinical workflow execution, and clear communication across disciplines.

The Site Manager provides active oversight of clinic operations, promotes best clinical practices, identifies workflow or care-delivery gaps, and partners with providers to support safe, timely, and high-quality patient care. This individual must be consistently present, organized, and decisive, with the ability to manage a fast-paced environment and balance multiple competing priorities

Key Responsibilities:

Staff Oversight

• Directly supervises Medical Assistants, Front Desk Staff, X-ray Techs, Scribes, and other support personnel.
• Maintains full accountability for scheduling, coverage, timecard approval, and time-off management.
• Leads real-time coaching, 1:1s, team huddles, and formal performance evaluations.
• Manages performance improvement plans, verbal and written warnings, and escalations in coordination with HR and the Regional Manager.

Clinic Operations

• Maintain clinic flow, provider support, and room utilization.
• Troubleshoot operational issues as they arise.
• Assign daily staff roles based on patient volume and provider needs.
• Enforce workflows andmonitortask completion

Communication

• Facilitate team huddles andprovidercheck-ins.
• Escalate unresolved issues to the Regional Manager.
• Use standard communication tools (Teams, email, trackers) to ensure follow-through.
• Provide clear documentation andtimelyupdates.

Patient & Provider Support

• Ensure staff readiness for clinical care.
• Resolve patient complaints professionally and promptly.
• Respond to provider needs for staffing, supplies, or coordination.
• Monitor throughput and service standards

Facility Oversight

• Serve as the primary onsite contact for all facility-related needs.
• For owned sites, coordinate directly with the contracted maintenance team to address repairs, upkeep, and general building operations.
• For leased sites, act as thetenantliaison with building management to report issues, follow up on open requests, and ensuretimelyresolution.
• Monitor site condition regularly and escalate unresolved facility concerns to the Regional Manager.

Compliance

• Enforce HIPAA, OSHA, infection control, and clinic safety protocols.
• Complete safety logs and ensure staff training is current.
• Report incidents and assist in corrective actions.

Supply Management

• Monitor and order clinic and office supplies.
• Prevent overstocking and reduce waste.
• Track inventory and vendor activity.

Job Requirements 

Education

• High school diploma or GED required.
• Associate’s degree required
• Bachelor’s degree preferred.

Experience 

• Minimum 5 years of healthcare experience, with 2+ years in a leadership role.
• Proven track record of managing multi-site teams and driving operational outcomes.

Required Skills, Knowledge, and Abilities

• Experience managing a team in a high-volume, outpatient setting strongly preferred.
• Proficient in EHR(Athena preferred), Microsoft Office, and scheduling tools.
• Strong communication, organization, and leadership skills.