Director, Health & Benefits, Client Service Team

As a Health and Benefits Director you will lead client engagements involving the design and management of the full array of health and benefits programs.  You will drive the strategy and grow relationships with current clients by leveraging your expertise alongside WTW’s array of solutions and capabilities and will generate new business by participating in prospecting activities.  You will have the opportunity to provide input into the evolution of the WTW Health and Benefits practice and to be a leader in the marketplace. 

The Role 

• Serve as the strategic partner and trusted advisor to clients in the design and management of their health and benefits programs.  Responsibilities include:
• Leading the client service team in the design and delivery of project plans; ensuring progress against established objectives, budgets, timelines, deliverables and quality standards 
• Proactively advising clients and ensuring the delivery of superior client service
• Leading vendor procurement strategy, negotiation, implementation, and optimization activities
• Engaging specialist resources and subject matter experts to solve for client needs and generate new business
• Materially growing Health and Benefits revenue through:
  • Anticipating client needs and cross-selling new solutions to current clients
  • Serves as the Health and Benefits expert in new client pursuits by crafting solutions to meet prospect needs
• Demonstrating extensive leadership ability by directly managing and/or mentoring other colleagues
• Conducting final review deliverable to ensure alignment to client objectives, leverage of optimal WTW recommendations, services and solutions, and adherence to WTW professional excellence standards