Call Center Representative - Park Medical, Southfield

Position Summary:

The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities:

1. Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.
2. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
3. Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.
4. Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.
5. Utilize software, databases, scripts, and tools appropriately.

Required:

·         High School Diploma or GED

·         Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience