Customer Service Representative

Overview

Customer Service Representative

Southlake, TX Full-Time $15-$17/hour + Monthly SPIFF OpportunitiesAverage CSR earns $50,000-$65,000 annually!

Love Helping People? Build a Career with Berkeys!

At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones—we create exceptional customer experiences.

For over 50 years, Berkeys has been one of the most trusted home service companies in DFW, and our Customer Service Representatives are often the very first impression our customers receive.

If you're energetic, positive, love talking with people, and enjoy working in a fast-paced environment where every day is different, we'd love to meet you!

Why Berkeys?

We believe our employees are the reason customers choose us again and again.

When you join Berkeys, you'll enjoy:

✅ Competitive hourly pay

✅ Monthly SPIFF opportunities (our average CSR earns $50K-$65K annually)

✅ Medical, Dental & Vision Insurance

✅ 401(k) with Company Match

✅ Paid Time Off & Paid Holidays

✅ Company-Paid Life Insurance

✅ Employee Assistance Program

✅ Ongoing Training & Career Growth

✅ A fun, supportive, team-oriented culture

Schedule

• Full-Time
• Rotating schedules may include evenings, weekends, and holidays based on business needs.

Why You'll Love It Here

This is more than a customer service job—it's an opportunity to build a career with a company that invests in its people. Whether you're helping a family restore air conditioning during the Texas summer or scheduling a plumbing repair, you'll play an important role in delivering the outstanding service Berkeys is known for.

If you enjoy helping people, solving problems, and being part of a winning team, we'd love to hear from you. Apply today!

Responsibilities

What You'll Do

As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation.

Your day may include:

✔ Answering inbound customer calls

✔ Scheduling HVAC, Plumbing, and Electrical service appointments

✔ Helping customers choose appointment times that fit their needs

✔ Answering customer questions and providing excellent service

✔ Updating customer information and documenting interactions

✔ Working closely with Dispatch and Operations to keep schedules running smoothly

✔ Following up with customers regarding memberships, maintenance visits, and appointment confirmations

✔ Creating positive customer experiences with every interaction

Qualifications

What We're Looking For

We're looking for someone who is:

⭐ Friendly and enjoys talking with people

⭐ Positive, enthusiastic, and professional

⭐ Organized and detail-oriented

⭐ Comfortable working in a fast-paced environment

⭐ A strong communicator with excellent listening skills

⭐ Able to multitask while navigating multiple computer systems

⭐ Coachable and eager to learn

⭐ A dependable team player

Qualifications

• High school diploma or GED required
• At least one year of customer service, call center, hospitality, retail, scheduling, or other customer-facing experience preferred
• Home services experience (HVAC, Plumbing, Electrical) is a plus—but we'll train the right person!
• Comfortable using computers and learning new software

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.