Senior Product Manager - Client Authentication Core Capabilities

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Schwab’s Technology, Operations and Data (TOD) supports main access platforms at Schwab; Online Security Technologies (OST) plays a critical role in management and stability of those platforms (Web, Mobile, Web Services, Voice & Branch). Together we’re enhancing and evolving our solutions to be industry-leading, client focused, cloud ready, and scalable to support continued business growth.

As a Senior Product Manager (individual contributor) on the Client Authentication Digital Product Management team, you will step into a high-performing team of Product Owners and their development teams to deliver projects supporting the Client Authentication product strategy. You will lead a scrum team as Product Owner to execute against Schwab’s priorities to enhance client experience and deter fraud.  You will work with technology, experience designers and the various security, compliance and risk teams, as well as end-channel owners, to identify authentication needs, define the appropriate authentication capabilities, and administer services.

As the owners of authentication, the team is constantly looking at best practices in the industry and related industries and especially, emerging authentication techniques, experiences, technologies and systems. Part of the team’s charter is also to educate channel owners and end-clients on all aspects of authentication techniques and fraud as it relates to authentication using online and offline content, tools, webcasts, in-person meetings and presentations.

What you’ll do

The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins:

• Build a feature/product/channel roadmap to articulate and drive the priorities of the group
• Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
• Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
• Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
• Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
• Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
• Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
• Work with technology partners and vendors to create authentication techniques
• Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
• Have a passion for creating easy to use, understand and accept experiences
• Create a release plan in coordination with the scrum team and other lines of business
• Create reporting on KBIs and production support metrics and monitor performance
• Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
• Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations
• Employee may evaluate in-house and 3rd party security products
• Employee may negotiate contract details which meet the needs of the firm and end-clients

What you have

Required Qualifications

• Bachelor’s degree in computer science, engineering, or business
• 5+ years of prior product management experience with online security, authentication, fraud, and/or digital identity
• Superior analytical ability with attention to detail
• Ability to influence and drive outcomes
• Documented experience in agile product development
• Experience with user testing and competitive intelligence

Preferred Qualifications

• Experience within the Financial Services industry
• Strong communication and presentation skills
• Comfortable dealing with ambiguity
• Experience with identity verification technologies, including identity document and selfie verification (IDV) and mobile driver’s license (mDL) capabilities

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.