Lead Dispatch Specialist

We're Hiring: Lead Dispatch Specialist | Dallas

Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support.

What You'll Do:

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

What You Bring:

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities—you stay calm and think on your feet.
• Tech-savvy with proficient computer skills.
• Experience with ServiceTitan is a plus!

Perks & Benefits:

• Paid Time Off (PTO) – Recharge and take personal time when needed.
• Team-Focused Culture – We value collaboration, accountability, and continuous growth.
• Health, Dental & Vision Insurance – Comprehensive coverage for you and your family.
• 401(k) with Company Match – Plan for the future and we’ll help you get there.