Operations - Service Manager

Benchmark Automation & Controls, the Mid-Atlantic’s premier specialist in energy management and automation, is seeking a Service Manager to lead our team in the Baltimore, MD area!

The ideal candidate is a technically strong, customer-focused professional who can manage a skilled team of technicians, ensure top-quality service delivery, and drive overall operational excellence.

What You’ll Do:

• Manage and oversee the daily operations of the service department.
• Ensure all service contracts, maintenance agreements, and projects are executed efficiently and profitably.
• Supervise, mentor, and support service technicians, dispatchers, and coordinators.
• Maintain high levels of customer and team satisfaction through responsive communication and problem-solving.
• Develop and implement service procedures, schedules, and performance metrics.
• Support sales teams in estimating and quoting service projects and retrofits.
• Monitor department KPIs, budgets, and profitability goals.
• Ensure all safety and compliance standards are met.

What You Bring to the Table:

• 5+ years of commercial experience in HVAC service or BAS controls, with at least 2 years in a leadership or supervisory role.
• Strong understanding of HVAC systems, DDC controls, and BAS integration (experience with systems like Schneider, Siemens, Johnson Controls, Trane, or Niagara preferred).
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage service operations, budgets, and customer relationships.
• Technical training, associate’s degree, or equivalent work experience required; bachelor’s degree in engineering or business preferred.
• Valid driver’s license and clean driving record.

Why You’ll Love Working Here:

• Competitive base salary with managerial bonus structure!
• Health & Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventive care and affordable prescription options.
• Life & Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.
• Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.
• Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.
• Opportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.
• Extra Perks: Flexible Spending Accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

Wage Range: $45.00 - $65.00 per hour + managerial bonus structure!

·         Commensurate with experience. This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate’s experience, education, skills, and current market conditions. 

About Us:

Benchmark Automation & Controls (Benchmark), A Fidelity Company, is the Mid-Atlantic’s premier specialist in energy management and automation. Through state-of-the-art technologies and our preventive maintenance plans, we help our clients manage their energy and process it in ways that are safe, reliable, efficient, sustainable, and long-term. We support Schneider Electric™ legacy systems —TAC I/NET and TAC Vista. We also support BACnet MS/TP and BACnet/IP communication protocols, as well as LonWorks and MODBUS©. 

From the simplest of switches to complex operational systems, our technology, software, and services, Benchmark improves the way our customers manage and automate our operations.