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Customer Service Representative - Loader - Non-CDL Delivery Driver, Industrial Store
671 Bergin Way, Sparks, NV 89431, USA
Full-time
Job Description
Norco is currently seeking an individual to fill our 'Industrial Store Customer Service Representative/Loader/Non-CDL Delivery Driver' position. The Customer Service Representative/Loader/Non-CDL Delivery Driver is responsible for serving walk-in customers, loading and unloading of cylinders and freight from trucks, and delivering full cylinders and liquid vessels for empty ones to customers as a backup driver. Other responsibilities include, but are not limited to:
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Sell welding and safety products and services to customer
- Process customer orders and accurately input customer order into the computer
- Handle cash sales accurately
- Research products needed for customer special applications
- Follow up on customer orders not processed correctly and remedy situation
- Determine weights of cylinders and freight on orders to be loaded on each truck/trailer
- Load truck trailers so that applicable weight limits are not exceeded. Load, unload, and handle all materials so that it is not damaged while loading, unloading, or during transport
- Unload trucks, move freight and return goods and cylinders to proper holding and storage areas
- Deliver freight and gas cylinders to customers as a backup driver
- Adhere to all established procedures, policies and safety rules
- Perform other tasks as assigned or needed
Qualifications
- High school graduate or equivalent
- Good working knowledge of all industrial products and gases preferred
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good organizational skills
- Ability to stand for extended periods of time
- Ability to frequently lift up to 50 lbs
- Ability to occasionally lift up to 100 lbs
- Ability to accurately enter data into computer
- Attention to detail required. Must keep neat and accurate records
- Class Regular license
- No at fault accidents in the past 3 years
- Be flexible to do other duties as assigned or as needed
Additional information
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
Company Description
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
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