IT Support Technician II

Responsibilities:

• Diagnose and resolve technical issues related to hardware and software.

• Configure and deploy hardware and software systems.

• Provide support for network issues, including connectivity problems.

• Contribute and update technical documentation and standard operating procedures.

• Assist in training end-users on the proper use of IT systems and applications.

• Respond to helpdesk tickets and resolve basic compute issues in a timely manner.

• Conference room support and maintenance.

• Maintain and update IT inventory and asset management records.

Qualifications You Must Have:

• Associate’s degree in a related field of study.

• 1+ years of relevant experience.

• Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required.

• Higher level relevant degree may substitute for experience.

• Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.

• Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.

• Intermediate understanding of computer hardware, software, and network troubleshooting.

• Strong communication and problem-solving skills.

• Customer/solution ownership, an overall drive for excellence.

• Team focused with the capacity for knowledge sharing.

• Written and verbal communication skills with end users.

• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.

• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.

• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Qualifications We Prefer:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

• Experience in a corporate IT environment.

• A+ Certification.

• Technical documentation skills.

• Knowledge of Service Now and functionality.

Essential Functions:

• Ability to lift and move computer equipment up to 50 lbs.

• Regularly required to stand, walk, use hands, and reach with hands and arms.

• Working primarily in an office environment; some tasks may require work in server rooms.

• Ability to travel to different office locations as required.

• Ability to work on a computer for prolonged periods.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.