MANAGER, QUALITY ASSURANCE

About Crown

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world.  We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally.  Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. 

Division overview:

Crown’s C.A.P.P. Division helps global brands become leaders in their market segments with high quality metal aerosol packaging. We merge our unique decorating capabilities with the latest aerosol technologies to create packaging that not only meets rigorous industry requirements but most importantly, the everyday needs and expectations of consumers worldwide. Here is your chance to join our team.

Location: Spartanburg, SC

Position Overview:

The Quality Assurance Manager ensures consistent quality of production by developing and enforcing good manufacturing practice (GMP) systems; validating processes; providing good customer relations documentation and managing staff. The Quality Assurance Manager ensures that all external and internal requirements are met before products reach our customers, inspecting procedures, outputs and identifying mistakes or non-conformity issues.

An excellent Quality Assurance Manager has eyes for detail and solid experience in quality control. The ideal candidate is a reliable and competent professional. The goal is to assure the high quality of our operations and services aiming to the long-term success of our business.

JOB REQUIREMENTS

The successful candidate’s skill requirements will include but not be limited to the following:

• Proven experience as a quality assurance manager or relevant role.
• Thorough knowledge of methodologies of quality assurance and standards.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Outstanding communication skills (oral and written)
• Excellent organizational and leadership abilities; attention to detail and a results driven approach.
• Bachelor’s degree.
• Minimum five (5) years hands-on experience in a manufacturing environment with proven Quality Management
• System oversight capability.
• Experience supervising subordinates is highly preferred.
• Proficient in MS Office.
• Excellent grasp and understanding of GFSI (SQF) scheme, SPC (Statistical Process Control). Six-Sigma, Lean
• Basic understanding of HACCP and GMPs.
• Manufacturing or strong ISO background is a plus.
• Must have a desire to achieve excellence in customer satisfaction, process and product quality and reliability.
• Dependable, reliable and trustworthy

Reporting directly to the Plant Manager, the Quality Assurance Manager responsibilities would include, but not be limited to, the following:   

• Accomplish department human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Work with external customers by having a strong customer service presence and delivery
• Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change
• Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventories
• Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
• Update job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Perform other job-related duties as required or assigned

Qualifications:

In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

Minimum Requirements

• Bachelor’s degree preferably in Quality or Project Management
• Five-to-seven-years of experience in a high-speed manufacturing environment
• Minimum five (5) years of hands-on experience in a manufacturing environment with proven Quality Management System oversight capability
• At least three years of proven supervisory experience
• Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability
• Excellent grasp and understanding of SPC (Statistical Process Control). Six-Sigma, Lean Manufacturing
• Approximately 10% overnight travel

Preferred Requirements

• Packaging industry experience
• ISO background

Competencies

• Effective written, verbal and interpersonal skills. Ability to communicate with all levels of plant personnel and company management
• Strong administrative, organizational and supervisory skills
• A thorough understanding of Product Development concepts, material properties, and finished product requirements
• A thorough working knowledge of external customer requirements, processes, and expectations
• Able to professionally interact with customers whether face-to-face, verbal via telephone or written communication via emails or formal correspondence
• A thorough understanding of common quality and problem-solving tools including Statistical analysis, Pareto charts, Gauge R&R, PFMEA, Process Capability, and Histograms
• A thorough understanding of Continuous Improvement and Lean Six Sigma principles
• A thorough understanding of equipment engineering/installation/modification concepts
• Strong knowledge of investigations, problem solving and corrective action implementation
• Ability to lead and manage all aspects of quality control process
• A thorough working knowledge of the processes involved in manufacturing beverage cans
• Must have process improvement and strategic planning skills
• Ability to be observant and analytical, strong focus and attention to detail, thoroughness and dealing with complexity
• Good personal interactive skills are essential for training, coaching and leading plant hourly and management teams in the Quality Management realm
• Ability to interface with corporate engineering and customers, concerning quality and process capability.
• Analytical skills must be highly developed with an ability to objectively evaluate data and perform statistical analysis.
• Excellent technical writing skills required to provide reports to create, maintain and update numerous written documents outlining and detailing all planned goals, protocols, procedures, processes, solutions and results related to implementation and monitoring of quality assurance measures.  
• Complete multiple projects with deadlines while performing regularly assigned duties.
• Ability to work independently or with a team.
• Strong problem-solving skills through an individual and/or collaborative approach.
• Must be able to look at new solutions and “think outside the box.”
• Effective leadership skills such as conflict resolution, communication, decision making, etc.
• Demonstrated employee relations skills and the ability to motivate people.
• Excellent time management and project maintenance skills as well as the ability to multi-task.
• Excellent oral and written communication skills. 
• Experience with computer software and working knowledge of various computer programs (Excel, Word, Access, Minitab, KMS, SAP, ETQ, etc.)

Physical Requirements

• While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl 
• The associate may lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus

Working Conditions

• Generally works in a plant environment but will be required to perform some job duties inside a typical office setting
• While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic 

• The associate may be exposed to a wide range of temperatures
• The noise level is frequently loud

Possible Equivalent Military Titles

• Transportation Maintenance Manager; Submarine Maintenance Manager; Management Analyst and Planner; Purchasing and Contracting Manager; Electrical Engineer; Electronics Engineer; Life Scientist; Marine Engineer; Nuclear Engineer; Physical Scientist

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits:

Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).