Scheduling Specialist - Outpatient Center

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Position Highlights

Hours: Monday - Friday 8:00AM - 4:30PM

Join the team at Lakes Regional Healthcare!

Award Winning Health Care: We take our work seriously and are proud to be in the Top 100 Rural and Community Hospital by iVantage Health Analytics and Chartis Center for Rural Health since 2019, in the Top 20 Rural and Community Hospital by the National Rural Health Association, to earn the Outstanding Patient Experience Award 2022 by Healthgrades, and the list goes on.

• Paid Time Off (PTO) available on Day 1!
• Positive Work Environment: Be part of an organization where we practice our mission & values in our daily operations and demonstrate our pride by delivering excellent care.

Lake Regional Healthcare is currently seeking a Scheduling Specialist to deliver the best possible service promoting the aide in LRH’s Central Scheduling Team and LRH.

SUMMARY:

Outpatient Services Scheduling Specialist is responsible for the care coordination of the Outpatient Services Center.  Includes effectively coordinating the scheduling, pre-registration, registration, and coordination of OPS Center patients and specialty consulting physicians' office clinics.  Provides a clean, safe, work environment within Outpatient Services Center utilizing time and resources wisely with adherence to department and hospital policies and procedures.  Specialist will provide a warm welcoming first impression for the Outpatient Services Center while handling multiple patient inquiries and problems.  Follows defined standards of work to optimize hospital financial outcomes and patient satisfaction.  Coordinates the comprehensive care of outpatients frequently via telephone to include, but not limited to receiving physician's orders, coordinating multiple services, rescheduling patient appointments, and connecting patients to appropriate resources.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent is required.  Two years health related experience with an emphasis on registration or insurance processing preferred.  Qualified candidate will exhibit strong communication skills, with ability to think critically and problem solve in short time frames.