Appointment Coordinator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Appointment Coordinator accurately schedules appointments, enters data into computerized appointment system, answers phone, and directs calls as needed. Schedulers will have the basic scheduling competencies to follow established Best Practices and be able to perform specific duties to an assigned area. Shriners Spokane is looking for a full-time Appointment Coordinator to join the team!

Key Responsibilities:

• Scheduling & rescheduling, creating ad-hoc appointments, check-in & check-out and changing appointment status.

• Registration, updating, quick/trauma admit, discharge and downtime conversion.

• Utilizing Power Chart for additional information when needed, orders matrix & patient schedule tab.

• Cross trained to ensure relief for other scheduling positions as assigned.

• Prepares and completes medical record review to include analysis, documentation, and physician order completion.

• Receives, assesses and routes telephone calls.

Preferred Qualifications:

• High School Diploma/GED

• 1 Year Scheduling, registration and insurance verification

• 1 Year Medical Secretary