Commercial Service Technician 2

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. 

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.

We are offering a $1000 Sign On Bonus plus you have potential to earn commissions/bonus!

POSITION OVERVIEW - 

Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.   

JOB RESPONSIBILITIES 

· Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted. 

· Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues; Active role in product and service sales 

· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up 

· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools 

· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. 

· Tire work (retail and/or commercial, on and off site) 

· Mount and dismount, air pressure checks and repairs; ensures lug nuts are tightened to the proper torque specifications 

· Demonstrate the ability to conform to CT driving requirements ( See policy on speeding, harsh driving)  

· Demonstrates proven ability to take after hours calls in an effective and efficient manner.  

· Proficient in the larger truck and the equipment needed on the larger trucks.  

· Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable) 

· Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.  

· Ability to look up fluid volumes for tire size 

· Operate bead breakers and transfer pumps safely 

· All other duties as assigned. 

COMPETENCIES AND SKILLS 

· Customer Service 

· Communication 

· Mechanical Skills 

· Computer Skills

QUALIFICATIONS 

· A valid driver’s license and all DOT Documents to include medical card, q-file and TIA 200 certification. (required)

· Insurable driving record (required) 

· Minimum age is 18

· High school diploma or equivalent (preferred)

· 1-2 years of tire industry related experience.