Human Resource Specialist - Employee Experience

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Employee Experience Specialist is responsible for enhancing the overall employee experience by developing and implementing initiatives that promote employee engagement, satisfaction, retention, and a positive workplace culture. Serving as a strategic partner to leaders and employees, this role assesses organizational needs, identifies opportunities for improvement, and drives programs that support employee well-being, recognition, communication, and professional growth. The Employee Experience Specialist helps foster an inclusive, mission-driven work environment that aligns with organizational values and supports business objectives while ensuring employees feel valued, connected, and empowered to succeed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Utilize employee assessment tools, surveys, and feedback mechanisms to gain a comprehensive understanding of the employee experience. Analyze findings to identify both systemic and individual opportunities for improvement, and develop targeted initiatives that enhance employee engagement, satisfaction, and retention.

• Research best practices and trends within the realm of employee experience and provide summaries of findings and recommendations to executive leadership.

• Develop and present comprehensive proposals for initiatives, including costs, benefits, challenges and expected results.

• Consistently consider and communicate downstream impacts and unintended consequences.

• Communicate organization decisions in a manner that is comprehensive and positive.

• Develop and conduct leadership workshops and group education about workplace culture, employee engagement, preventing and addressing burn out, etc.  

• Oversee FBH’s performance review process.

• Develop, plan, coordinate and execute employee events.

• Work directly with programs and program leaders that are experiencing a negative culture to support and guide improvement in microcultures.  

• In coordination with CHRO and other leaders, take an instrumental role in developing an emerging leaders’ program.

• Identify, coordinate and promote external leadership development activities and training.

• Manage FBH’s company store.

• Lead FBH’s wellness program.

• Serve on various committees as assigned.

•  Act as FBH’s Commute Trip Reduction Coordinator.

• Maintain confidentiality when necessary and appropriate.

• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor’s degree in human resources, organizational development, communications or related field. Ten or more years’ experience working in an HR or related role may be substituted for education.

• Two (2) or more years of experience performing work focused on employee engagement. 

PREFERRED:

• HRCI or SHRM certification is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Must have a broad range of experience and/or knowledge of issues related to Human Resources. Knowledge base should include the laws, rules, principles, techniques and methods of human resources management processes including areas described under the job summary.

• Ability to effectively communicate both orally and in writing and in 1:1, group and class setting.

• Skilled with the utilization of technology including; internet, Microsoft office Suite.

• Must be able to lead others in a positive, solution-oriented manner and display a positive, optimistic, accepting attitude.

• Ability to critically evaluate processes, procedures and performance in order to improve organizational operations and individual performance.

• Must have excellent organizational skills, be able to track and follow up on details while maintaining a comprehensive, broad overview of areas of responsibility. Ability to prioritize and respond to multiple, competing demands and adjust work priorities to meet unforeseen demands.

• Must be sensitive to and accepting of individuals from all backgrounds and cultures.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. 

• May be required to lift 10 - 20 pounds. 

• Work may be performed out of office and travel may be needed to outside areas.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $33.43- $40.73

• All pay is based on longevity at Frontier Behavioral Health; thus, the Starting Pay for this position is $33.43 per hour.

#IND1

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks 

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.