Patient Experience Lead

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.

• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.

• 401(k) with up to 6% employer match for a retirement plan that invests in your future.

• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.

• Tuition assistance and student loan repayment—let CHAS Health pay for your education!

• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.

• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria   

Job Description:

Purpose of Job:

Improve the overall health of the communities we serve by providing administrative and technical leadership as follows:

Essential Duties and Responsibilities:

In addition to specific functional duties, the following are responsibilities of a Lead

• Creates, maintains and promotes positive staff relations.

• Supports, trains and coaches those within team to improve their professional knowledge and skills.

• Oversees and prioritizes the daily workloads and duties of team members, under the general guidance of direct manager.

• Oversees accuracy, timeliness and quality of team processes, ensuring compliance with policies, procedures, and team expectations.

• Directs continuous improvement activities relating to function.

• Acts as liaison and point-of-contact with other departments and functions.

• Responsible for all essential duties and responsibilities of Centralized Services Specialist

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Experience/ Education: High school diploma or equivalent required. Experience working in call center or

customer service required. Supervisory experience preferred. Experience with call center metrics

preferred.

Skills: Computer skills required. High degree of attention to detail and accuracy required. Excellent organization and follow-up skills required. Excellent oral and written communication skills required. Excellent interpersonal and leadership skills required. Ability to work under tight time constraints, handle high stress and changing priorities required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit and be mobile. The employee will use hands to finger, handle or feel. Communicating occurs constantly throughout the day. The employee may occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility

• Patient-Centered

• Entrepreneurship

• Respect for Human Dignity

• Commitment to Continuous Quality Improvement

• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.