Recovery Supervisor

Description

YOUR PURPOSE

The Recovery Supervisor assists the Collection Manager to ensure that all aspects of the Collections Department function smoothly, efficiently, in accordance with established Credit Union Collection policies and procedures, and in compliance with appropriate state and/or Federal rules and regulations. The Collections Supervisor is responsible for leading, managing, developing, and training a team of collectors as well as for directing the team’s efforts to attain maximum performance while complying with Credit Union policies and procedures. Maintains accurate and current records on past-due accounts, prepares periodic reports on collections activities, and attorney/vendor relationships and is responsible for performing collection functions as necessary to assist in handling the department’s workload.

YOU ARE RESPONSIBLE FOR

• Ensuring adequate frequency of collection calls to delinquent loan members
• Review of the quality of collection calls
• Coaching and mentoring regarding the above 
• Evaluates overall work of employees, conducts performance appraisals, participates in the hiring of new employees, and related personnel functions
• Monitoring of overall productivity and efficiency of collector’s activities while providing training and motivating staff 
• Works directly with staff and members; responsible for researching inquiries and resolving operational problems that may arise daily. 
• Assist and coach collectors in assembling loan modification proposals
• Maintain compliance with regulations, laws and policies affecting the collections department
• Provide timely and diligent collections of a reduced loan portfolio
• Make decisions regarding repossession requests
• Review department reports and modifies production and service delivery control to maintain and enhance profitable operation of the department 
• Treats all credit union members and employees with a positive and cooperative attitude
• Actively displays diplomacy, tact and professionalism in actions and appearance
• Has the responsibility to have a cooperative and positive attitude toward members and credit union staff.
• Creates an environment oriented to trust, open communication and cohesive team effort.
• Supports new team members in working through induction programs, ensure that they have the necessary knowledge to effectively participate on the team.
• Contributes to staff appraisals and supervision process

SUCCESS LOOKS LIKE

• The Leading Others Success Profile is a set of competencies that are essential to leaders who directly manage a team. These skills are key to success as this role is responsible for leading the team, getting results through others and developing individuals to reach their full potential.
  Being Resilient: Rebounds from setbacks and adversity when facing difficult situations. 
• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 
• Decision Quality: Makes good and timely decisions that keep the organization moving forward.
• Develops Talent: Develops people to meet both their career goals and the organizations goals.
• Directs Work: Provides clear direction and accountabilities. 
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Manages Conflict: Handles conflict situations effectively, with a minimum of noise

COMPENSATION

Full-Time

Non-Exempt

Full Salary Range: $27.51-$38.51/hourly

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:

               10 hours of PTO per month (prorated for reduced full-time and part-time)

               Paid Birthday Holiday

               Paid Wellness Days

               Up to 24 hours of Paid Volunteer Time annually

               11 Paid Holidays

               And More!

Requirements

EXPERTISE YOU NEED

Education & Experience

(A. A.) or equivalent from a two-year college or technical school; plus, at least two to three years’ related experience and/or training in a financial institution, or an equivalent combination of education and experience. Related work experience may substitute for education—a minimum of five years of prior experience in a consumer collection capacity; two years of supervisory experience preferred.

Capabilities

• Strong understanding of collection regulations and processes. 
• Organized, dependable, attentive to detail, a self-starter and professional.
• Strong attention to detail, analytical aptitude, commitment to accuracy and quality, problem solving skills
• Resourceful and proactive and can maintain confidentiality of records and information. 
• Demonstrated knowledge and understanding of accounts receivable and collection regulations. 
• Knowledge of credit union products and services. 
• Experienced in aging reports, skip tracing, credit analysis, chargebacks and bankruptcy. 

ABLE TO…

To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.

ABOUT THIS JOB DESCRIPTION

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values.
• Promote teamwork and collaboration. 
• Provide our members with the highest quality service.