Retail Project Coordinator

Description

Company Overview 

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth thanks to our dedication to high-quality work.

  JOB SUMMARY 

The Retail Flooring Sales Coordinator plays a critical role in supporting the retail sales operations of Great Floors LLC, an Artisan Design Group company, by guiding customers through the flooring selection and purchasing process. This position greets and engages customers, listens to their flooring needs, and helps identify appropriate product solutions while facilitating the sales process from consultation through payment. The role coordinates communication, order logistics, and follow-up to ensure a smooth transaction and a high level of customer satisfaction. Success in this role means customers receive knowledgeable guidance, orders are processed accurately, and relationships are developed to support repeat and referral business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure customers are greeted, engaged, and assisted in identifying flooring solutions that meet their project needs and preferences.
• Maintain product knowledge and understanding of company policies, credit procedures, and order management processes to support accurate sales transactions.
• Coordinate communication and logistics related to customer orders to ensure materials, scheduling, and installation details are handled accurately.
• Process sales transactions and collect payment in accordance with established company credit and payment policies.
• Monitor customer orders from sale through completion and provide updates to ensure a positive customer experience.
• Develop relationships with customers and referral sources such as real estate agents, remodelers, owner-builders, insurance restoration partners, and past customers to grow retail business.
• Maintain organized documentation and order records to support accurate job management and customer communication.
• Resolve customer service issues and claims in a professional and timely manner.
• Maintain a professional appearance and conduct that reflects the company’s standards and brand image.
• Collaborate with team members across sales, office, and warehouse environments to support store operations and sales goals.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications

• High school diploma or equivalent. 
• Two to three years of retail or sales experience.
•  Strong customer service and communication skills. 
• Basic computer skills, including email and office applications.
•  Basic math skills sufficient to calculate measurements, pricing, and product quantities. 
• Must be legally authorized to work in the United States.  

Preferred Qualifications

• Flooring or home improvement industry knowledge. 
• Experience working with contractors, remodelers, or real estate professionals. 
• Familiarity with retail sales systems or order management systems. 
• Bilingual (English/Spanish) skills.

CORE COMPETENCIES

• Build and maintain professional working relationships 
• Communicate clearly and effectively with customers and team members
•  Demonstrate accountability and ownership for customer orders and sales performance 
• Exercise sound judgment and problem-solving when addressing customer concerns 
• Identify opportunities to support sales growth and customer satisfaction

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for extended periods while assisting customers.
• Mobility: Frequently moves throughout the showroom and warehouse areas to access product samples and assist customers.
• Lifting/Carrying: Occasionally lifts or moves flooring samples or materials weighing up to 25–50 pounds.
• Manual Dexterity: Frequently operates computers, point-of-sale systems, and other office equipment.
• Communication: Ability to effectively communicate with customers, team members, and vendors in a busy retail environment.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

Office/Design Center: Professional retail showroom environment with moderate noise levels and frequent customer interaction.

Warehouse/Facility: Occasional exposure to warehouse areas when retrieving product samples or coordinating materials.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision) 
• Life Insurance
•  Paid Holidays and Time Off
•  401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.