WFS SSVF HUD-VASH Navigator - Spokane, WA - Full-time/Hourly

Closes: 8/23/26 - Spokane, WA - Full-time/Hourly

Wage: $26.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Provide housing navigation & case management services to participants co-enrolled in SSVF (Supportive Services for Veteran Families) & VA Medical Center, HCHV (Health Care for Homeless Veterans) Outreach Center. Work with referred veterans & their families to assess housing resources, needs, barriers & make an appropriate housing plan cooperatively with the Veteran & execute plans toward housing stability & permanence. Provide ongoing case management to participants with pending HUD (Housing & Urban Development) -VASH (Veterans Affairs Supportive Housing) housing vouchers.  Position requires driving, so must have a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass driver record & background check.

Education &/or Experience:
Bachelor's degree from four-year college/university; or one to two years related experience &/or training; or equivalent combination of education/experience.

Essential Duties & Responsibilities include the following:

• Work closely with the VA medical center's homeless programs & residential & community care programs to ensure that coordination is facilitated & veterans' direct care, referral, & follow-up are contiguous & based on a continuum of services.
• Ensure program criteria, referrals, & procedures are maintained for HUD-VASH, SSVF, & program Veteran participants.
• Develop working relationships & agreements with other organizations & directly coordinate with the designated PHA regarding housing voucher application & award process for each Veteran. Responsible for reviewing the agreements between Property Managers, PHAs, & the VA to establish appropriate referral sites for placement.
• Establish & document participant eligibility. Gather & record information about the participant to identify & coordinate those services that will be most effective & acceptable to the participant.
• Responsible for data collection, administrative record keeping, & performance measurements of participants, ensuring everything is current, accurate, & in compliance.
• Regularly conduct & participate in outreach activities.
• Maintain & establish new, relationships w/other community-based service providers.
• With a cooperative attitude, provide services in accordance with SSVF & VA Medical Center, HCHV Outreach Center, Goodwill policies, CARF standards, & principles of safety to implement the organization's missions & goals.
• Facilitate Person-Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & objectives.
• Locate landlords willing to lease to clients with housing barriers.
• Understand State & Federal Landlord-Tenant laws.
• Determine rental & deposit assistance options.
• Advocate for the Veteran with community resources, provide community referrals & mediation.
• Consistently communicate & treat everyone in a courteous, tactful, & respectful manner.
• Provide all program participants with consistent information according to established policies & procedures.
• Handle conflicts & problems constructively & appropriately in dealing with program participants.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
• Other duties as assigned.