Supervisor - New Journeys Program

Provide direct supervision to assigned clinical staff. Provide direct service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Provide direct case management services as required. Participate in peer review, supervision, intake and diagnostic staffing’s, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction. 

ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:

• Participate in planning and evaluation of the program.

• Utilize monitoring tools to ensure staff’s compliance with contract and WAC requirements for the Apple Health Plan Managed Care Organizations, the SCRBH (ASO), DOH, HCA, or other Contractor monitoring.

• Train and supervise staff to ensure compliance and implementation of service goals and objectives.

• Provide consultation and education to other FBH staff and to the community.

• Provide direct clinical services as required.

• Participate in peer review, supervision, intake and diagnostic staffing, in-house educational and administrative meetings as directed.

• Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.

• Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH. Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCFS) to support quality care and facilitate a collaborative partnership between FBH and other such entities.

• Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.

• Establish and maintain a good working relationship with all FBH staff.

• Understand and adhere to, and ensure all assigned staff comply with, all state WAC and RCW requirements and FBH policies and procedures.

• Serve in an advisory capacity to the Program Administrator and Director in employment and assignment of agency personnel, including important issues within or pertaining to the agency and/or program.

• Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.

• Interview, select and train new employees.

• Plan, assign and direct work.

• Mentor and coach employees, addressing performance or conduct issues as needed.

• Address complaints and resolve problems.

• May be assigned to supervise interns.

• Provide supervision for licensure when eligible to be a DOH approved supervisor.

• For New Journeys program: Collaborate with UW, WSU, and HCA in the implementation of the New Journeys model and fidelity monitoring. Provide education to community and stakeholders in New Journeys.

• Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle. 

• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

1. Master’s Degree in behavioral health related field.

2. Two years post master’s degree professional experience in clinical work and coordination of treatment services.

3. At the time of hire, must meet the requirements of a Mental Health Professional as defined by WAC 246-341-0200 by having applied for one of the following DOH credentials:

(a)      Licensed Agency Affiliated Counselor (LAAC) OR

(b)      License Mental Health Counselor Associate (LMHCA) OR

(c)      Licensed Independent Clinical Social Worker Associate (LICSWA) OR

(d)      Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN

(e) Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.

​ 4. Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work. 

PREFERRED:

• Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)

• Previous supervisory experience preferred.

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KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of models of service delivery including groups, skills training, brief/focused therapy, community-based intervention for children and/or adults with serious and persistent mental illness.

• Demonstrated ability to train and supervise staff in clinical service delivery, case conceptualization and assure staff compliance with administrative requirements.

• Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.

• Knowledge of Washington Administrative Codes and statues pertaining to the treatment and delivery of mental health services.

• Capacity to work cooperatively, independently, and creatively in order to accomplish assigned responsibilities.

• Capacity to display a positive, optimistic, accepting attitude toward staff, clients, and the community.

• Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•  This position provides client services in community settings on a daily basis. 

• Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.

• Some environments may not be ideal in terms of cleanliness or being habitable.

• Daily travel between locations is required.

• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.

• Daily use of a computer is required.

• May be required to lift 10 - 20 pounds. 

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.