Sales Support Engineer

Operations and Sales Support Engineer

JOB SUMMARY:

The Operations and Sales Support Engineer role combines aspects of engineering and sales to support and grow our operations. This individual would likely be involved in both pre-sales activities like understanding customer needs and demonstrating product capabilities, as well as post-sales activities like troubleshooting technical issues, providing training, and ensuring customer satisfaction.

Roles and Responsibilities:

• Understand and adhere to all Canatex policies and procedures, furthermore, understand and adhere to any client’s policies and procedures;
• Provide technical support to the operations and sales teams.

Pre-Sales Activities:

• Understanding customer requirements and translating them into technical solutions. 
• Preparing and delivering technical presentations and product demonstrations to potential clients. 
• Collaborating with sales teams to identify customer needs and opportunities. 

 Post-Sales Activities:

• Providing technical support to customers, troubleshooting issues, and resolving problems. 
• Offering training and support to customers on using the products. 
• Collecting feedback on products and features to improve the overall customer experience. 

Other Responsibilities:

• Participating in product improvement initiatives. 
• Managing and processing customer orders. 
• Working with other departments to ensure a smooth customer journey. 
• Plays a key role in bringing new products and services to market. 
• Other duties as assigned. 

Key Skills and Qualifications:

• Basic knowledge of safety requirements and industry practices;
• Strong technical skills.
• Strong technical writing ability. 
• Able to understand and carry out routine oral and written instructions;
• Able to lift up to 70 pounds;
• Excellent communication and interpersonal skills for interacting with customers and sales teams. 
• Problem-solving abilities to troubleshoot technical issues. 
• Understanding customer needs and how to present technical solutions. 
• Ability to work independently and as part of a team.

Physical Demands and Working Conditions:

• Frequent climbing (stairs, ladders, terrain);
• Frequent sitting; 
• Frequent bending, twisting and standing;
• Precise hand eye coordination;
• Basic keyboarding and other skills;

Educations, Certificates, Licenses and Registrations:

• Engineering or related degrees are highly preferred.
• Relevant experience in lieu of degree will be considered.

Qualifications:

• Results from a pre-employment test must be deemed acceptable in accordance with Canatex policies;
• 5 years’ drivers abstract, must follow Canatex guidelines;
• Preference will be given to candidates that reside in the immediate area of the position;
• Ability to travel;
• Must have the ability to pass a Federal background check;
• Must be authorized to work in the United States with no restrictions;