Description

Job Summary:

The Service Coordinator is responsible for communicating and facilitating key performing tasks to support daily operations. This person will be an integral part in communicating with customers regarding parts, maintenance needs and future service work. This person will also ensure operations run smoothly and are successful in supporting other business activities.

Essential Duties and Responsibilities

Follow office workflow procedures to ensure maximum efficiency
Greet and assist customers and visitors to the office
Answer phone, gather service call information from customer & dispatch, if needed.
Create and complete service orders in Acumatica
Maintain electronic customer files and support customer accounts
Communicate with customers, subcontractors, service providers, vendors
Communicate parts needs for future service work
Work with the project supervisor to communicate parts and equipment needs
Maintain high level of communication regarding customer maintenance needs
Assist in vendor relationship management
Perform other duties and tasks as assigned by supervisor

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Requirements

Qualifications (Skills/Abilities Required)

Outstanding verbal and written communication skills
Proficient in computer skills and efficient in Microsoft Office
Excellent organizational skills and attention to detail
Exceptional time management skills with an ability to prioritize work and meet deadlines
Ability to collaborate well with other team members
Professional in a fast-paced environment

Education

Education: High School diploma; Associate degree preferred
Understanding of the Agriculture Industry preferred.

Health Insurance

Vision Insurance

Dental Insurance

401K & matching

Holiday Pay

Paid Time Off

Life Insurance

Aflac

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