CUSTOMER SERVICE REPRESENTATIVE

Description

The Customer Service Representative will provide ideal customer service and assists scheduling through communicating with customers and other internal departments by following through on every aspect of the order.

• Receives customer purchase orders, provides confirmation to customer, coordinates all purchase order details, enters orders into the database and provides periodic open order reports to customers;
• After product is produced send customer retains in a timely manner for assigned customers;
• Coordinate shipment of orders by being a liaison between the warehouse and the customer, secure freight rates for PPA customers, print packing slips and BOL’s;
• Acknowledge incoming customer calls and email inquiries immediately, and provide answers or ETA for the same NLT end of day. Coordinate answers on shipping and tracking details, credits, schedule related updates, cancellation, adjustments, COA’s and testing release updates;
• Works with assigned Sales person(s) to help analyze customer sales reports on an ongoing basis, to recognize buying patterns by product as requested;
• Assist accounting in resolving unpaid invoice;
• Assist in necessary re-work processing when product is to be returned;
• Work closely with Armada Account Manager to satisfy customer's needs as deemed necessary;
• Follow and enforce cGMP guidelines and processes as established in department SOPs;
• Perform other duties as deemed necessary.

Requirements

• High School Diploma with some college preferred;
• 2-4 years customer service/inside sales experience in the nutraceutical industry is a plus;
• Must speak, read and write the English language;
• Must possess strong computer skills;
• Must have professional written and oral communication skills;
• Must exude high energy and professionalism;
• Driven to provide unequalled client service;
• Self-starter qualities essential;
• Must desire to work in a detail oriented work environment;
• Must desire to work in fast and sometimes stressful work environment.
• Ability to sit and stand for extended periods of time;
• Ability to work around a variety of different smells and aromas;
• Ability to view a computer screen and type for extended hours;
• Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment;
• Ability to adjust work schedule as business needs require.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions