Automotive BDC Representative - Sales

Job Summary

Key Responsibilities

• Respond promptly and professionally to internet leads, phone calls, texts, and chat inquiries from our website and third-party listing sites.
• Schedule sales appointments and accurately log all customer activity, appointments, and show confirmations in the dealership CRM prior to customer arrival.
• Follow up with customers ahead of their scheduled visit to confirm appointments and minimize no-shows.
• Verify and document customer arrivals, ensuring appointments are properly logged as shown and handed off smoothly to the sales team.
• Partner closely with sales and desk managers to help convert scheduled appointments into completed vehicle sales.
• Maintain accurate, up-to-date records of all customer interactions and outcomes in the CRM.
• Meet monthly performance goals for scheduled and shown appointments.
• Follow dealership quality-control standards for appointment logging and reporting to ensure accurate, verifiable records.
• Deliver friendly, high-energy, professional customer service that reflects the North Freeway Hyundai/Genesis of Spring brand.

Qualifications

• Previous BDC, call center, telemarketing, or customer service experience preferred; automotive industry experience is a plus but not required.
• Excellent phone, email, and text communication skills.
• Comfortable learning and using CRM software and other basic computer/data entry tools.
• Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
• Positive, energetic, goal-driven attitude with a strong work ethic.
• Reliable and punctual, with the flexibility to work some evenings and weekends based on business needs.
• High school diploma or equivalent required.
• Ability to pass a pre-employment background check.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Ongoing training with growth opportunities within the dealer group.

Work Environment