Job Description Summary:

The Clinical Support Team Assistant supervises, manages and coordinates all day-to-day management of the support personnel and operations that support the delivery of comprehensive mental health and substance use/addiction services in a manner that most satisfies clients.The Team Lead Assistant a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. The Team Lead assistant provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The team leader will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Clinical Support Team Lead Assistant reports directly to the Team Lead Supervisor.

Responsibilities:

Manages and coordinates all aspects of medical records compilation & review, scheduling and reception of assigned offices.
Oversees the supervision and staffing of support personnel, which includes work allocation, training and problem resolution.
Provides input to Clinical Support Team Leader for performance evaluations (probationary and/or annual) and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Under direction of the Clinical Support Team Leader, Clinical Support Team Leader Assistant is responsible for interviewing, submitting a recommendation for hire to the Clinical Support Team Leader and coordination of training and development for all Support Staff in the Clinical Support Team Leader Assistant’s assigned office(s).
Responsible for the processing of time sheets and the approval of time off requests for all Support Staff in the Clinical Support Team Leader Assistant’s assigned office(s).
Ensure charts are available for appointments and audits in a timely manner and work in conjunction with the Quality Assurance Team.
Perform all other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Physical Requirements:

TB test upon hire
Must occasionally deal with irate individuals
Requires ability to work under stressful conditions and to work irregular hours if needed.
Occasional lifting up to 20 pounds
Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
Requires prolonged sitting, frequent standing, bending, and stooping.

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Clinical Support Team Leader Assistant