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Position Summary
The AR Account Supervisor drives reliable accounts receivable delivery for customers within an assigned zone by coordinating priorities, monitoring execution risks, resolving issues, and ensuring follow-through on corrective actions. This role strengthens execution integrity through process control, timely escalation, and cross-functional partnership, while maintaining clear boundaries from people management, staffing decisions, and work assignment.
Qualifications
Required
- Demonstrated experience supporting accounts receivable, revenue cycle, or customer delivery operations in a production-focused environment.
- Proven ability to monitor operational performance, identify delivery risks, and drive timely issue resolution within defined standards.
- Ability to prioritize work, communicate expectations, and follow through on corrective actions without direct people-management authority.
- Strong written and verbal communication skills with the ability to escalate risks clearly and professionally.
Preferred
- Experience supporting account-based delivery, customer-aligned operations, or multi-account production workflows.
- Familiarity with quality assurance, audit follow-up, performance monitoring, or continuous improvement processes.
- Experience partnering with customer-facing, operations, or leadership teams to align service commitments with execution realities.
Key Responsibilities and Expected Performance Outcomes
Key Responsibilities
- Drive delivery outcomes for customers within the assigned zone by monitoring quality, timeliness, issue resolution, and follow-through.
- Coordinate daily and near-term priorities to keep work aligned with customer commitments, operational standards, and known risks.
- Identify execution gaps, recurring issues, and delivery risks; define next steps and ensure accountability is assigned to the appropriate role.
- Resolve account-level execution issues and confirm corrective actions are completed, sustained, and communicated as needed.
- Support closure and prevention of issues identified through quality assurance, audit findings, customer escalations, or operational reviews.
- Escalate systemic risks, resource constraints, or scope concerns to Zone leadership with clear context, impact, and recommended action.
- Partner with Customer Success Managers and operational leaders to align customer expectations with execution status and delivery realities.
- Maintain visibility into execution metrics, trends, barriers, and follow-up commitments for customers within assigned zone scope.
Expected Performance Outcomes
- Customers within the assigned zone consistently meet expected delivery standards for quality, timeliness, and follow-through.
- Recurring issues decrease through clear root-cause follow-up, corrective action, and prevention planning.
- Execution priorities, risks, and account status are visible to the appropriate stakeholders before they become avoidable escalations.
- Escalations include clear context, ownership, recommended next steps, and timely follow-through.
- Customer-facing partners receive accurate operational insight needed to set expectations and support service commitments.
Core Competencies (Required for All Employees)
- Critical Thinking: Evaluates account performance, delivery risks, and issue patterns to determine practical next steps and appropriate escalation.
- Dependability: Follows through on commitments, communicates status changes promptly, and maintains reliable execution within assigned scope.
- Interpersonal Skills: Builds effective working relationships by communicating priorities, risks, and expectations clearly with internal partners and customer-facing teams.
- Organizing & Planning: Coordinates priorities, deadlines, risks, and follow-up actions to support consistent customer delivery within the assigned zone.
- Production: Supports accurate, timely, and sustainable AR execution by reinforcing standards, removing barriers, and driving issue resolution.
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