Sales Coordinator

Position Summary:

The Inside Sales Coordinator is responsible for supporting sales growth by managing customer accounts, processing orders, and serving as a key point of contact for clients. This role focuses on building strong customer relationships, coordinating sales activities, and ensuring a seamless order-to-delivery process. The ideal candidate is detail-oriented, customer-focused, and driven to support revenue growth through excellent service and account management.

Key Responsibilities: 

• Serve as primary point of contact for assigned customer accounts 
• Manage day-to-day customer inquiries, quotes, orders, and follow-ups 
• Prepare and process sales orders, ensuring accuracy in pricing, quantities, and delivery timelines 
• Coordinate with operations, logistics, and production teams to ensure on-time delivery 
• Support outside sales representatives with account management and sales activities 
• Develop and maintain strong customer relationships to drive repeat business 
• Identify opportunities to upsell, cross-sell, and expand existing accounts 
• Track and manage sales pipelines, open orders, and customer communications 
• Maintain accurate records in CRM and ERP systems 
• Assist with contract management, pricing updates, and customer agreements 
• Resolve customer issues promptly and professionally 
• Generate sales reports and support forecasting activities

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) 
• 2–5 years of inside sales, sales support, or account management experience 
• Strong organizational and multitasking skills 
• Excellent communication and customer service abilities 
• Proficiency in Microsoft Office (especially Excel and Outlook) 
• Experience with CRM (Monday.com Preferred) a

and/or ERP systems (Epicor Preferred) 

• Ability to work in a fast-paced, team-oriented environment

Preferred Qualifications

• Experience in manufacturing, chemical, or industrial industry 
• Familiarity with order processing and supply chain coordination 
• Experience supporting B2B sales environments

Working Conditions:

• Office-based role in Conroe, TX 
• Minimal travel required

DCL America is an Equal Opportunity Employer.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, military/veteran status, genetic characteristics, or any other status protected by federal, state, or local law.