Position Title: SERVICE MANAGER

Salary: $62,000 - $65,000

Other Forms of Compensation: Bonus

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

The Service Manager is responsible for managing a team of 3 people, navigating day to day activities including mailroom/copy room functions, hospitality, records monitoring, reception, and general administrative support in a professional office setting.

Responsibilities

Lead by example, delegate, and build strong relationships with associates and clients
Manage and provide direction to on-site team in all aspects of mailroom and office services
Oversee the process of all shipments, inbound freight, mailings, mailing accounts and messenger pick-ups
Oversee all mail, BRM, UPS & FedEx accounts and vendor relations
Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients
Oversee, collect, and maintain records of metrics related to volumes and time/motion studies
Demonstrate proactive thinking and planning for both client and EverSource operations
Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions
Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
Prove flexible when faced with deadlines and challenges
Oversee physical appearance of all serviceable areas of the site including conference rooms, public areas, copy centers, mailrooms, office services, records, freight, reception, supplies, etc.
Maintain documented procedures for all EverSource processes and responsibilities
Adhere to procedures and guidelines to remain compliant with all EverSource and Compass Group standards
Responsible for cross training all on-site associates and participating in on-going training and safety programs
Capture and manage employee time and PTO schedule
Perform administrative tasks and other duties as needed

Qualifications/Requirements

High school diploma or equivalent (GED); College is a plus
Maintain a positive attitude in busy environments
Prior supervisory or management experience
Proven customer service-related experience
Proficiency in MS Office365, and general computer skills with a willingness to learn new technologies
Follows all established processes and procedures
Excellent communication skills both written and oral
Ability to solo liftto 50pounds

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Req ID:1507949

ESFM

Brandy Wilson

Learn more about this Employer on their Career Site