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Overview
Front Gate Supervisors (FGS’s) will ensure fast, friendly and welcoming service to our Guests. FGS’s will have direct oversight of Front Gate Leads overseeing their assigned section(s) including Ticket/Season Pass Sales, Turnstiles, Parking, Lost & Found, Greeter and Guest Relations; assisting where needed. FGS’s will assist the Front Gate Managerial on coaching and guiding the Front Gate team. This is a seasonal position from May-September.
Pay: $15.50/Hr
Responsibilities
- Supervising all aspects of the Front Gate to include staffing, training, and daily operations.
- Creates and post department schedules through Operations Administrative team
- Creates and maintains a positive, high performance team culture generating increased retention, motivation, and team morale
- Overseeing Leads within assigned section(s) including Ticket/Season Pass Sales, Turnstiles, Parking, Greeter and Guest Relations; Assisting where needed
- Handling and resolving guest questions regarding park policies and procedures
- Troubleshooting computer issues for processing stations
- Calculating and documenting the hourly guest attendance
- Maintain a clean and safe environment
- Maintain Six Flags' Guest First Standards
- Conducting audits to measure department success
- Communicating team or park related concerns to the Front Gate Managerial
- Enforcing all Six Flags policies
- Performs all other duties as assigned or as necessary to support the Front Gate Department and Six Flags Hurricane Harbor Splashtown
Qualifications
- Must be at least 18 years of age
- Must be able to read, write, and communicate effectively in English
- Analytical problem-solving skills
- Ability to work independently with little supervision
- A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy
- Adhere to Park Attendance Policy as stated in the Six Flags Seasonal Handbook
- The availability to work flexible hours and varied shifts including weekdays, weekends, and holidays
- The ability to stand and walk for long periods of time outdoors in various weather conditions including but not limited to extreme heat and sun
Reports To: Front Gate Managerial
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.
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