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Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:
1133 Patient RegistrationScheduled Weekly Hours:
40Hours:
VariedWork Shift:
Rotating (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.​
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here:Â Benefits | CoxHealth
Job Description:
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager.  The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: ▪ Required: High school diploma or equivalent Experience: ▪ Required: 1 year Related Patient Access Experience ▪ Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: ▪ Excellent customer service and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Ability to multi-task in a fast-paced environment ▪ Detail-oriented with the ability to spot errors and trends ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: ▪ Preferred: CHAA or CRCRLearn more about this Employer on their Career Site
