6310 Backlick Road - SHIFT LEADER

Job DetailsJob Location: 17J16 (SDI) - Springfield - Springfield, VA 22150Salary Range: $17.50 - $18.50 HourlyBENEFITS - Flexible Schedule - Paid Vacation - Health Insurance - Bonuses - Free meals - Referral Bonus   Shift Leaders This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.   Summary Are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Responsibilities Include: Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability  Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards QualificationsTeam Environment Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Operations Excellence for Guest Satisfaction  Provide guest service Resolve guest issues Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Profitability  Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence  Develops and maintains relationships with the team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments