Patient Access Associate 1

Inova Cardiology – Springfield is looking for a dedicated Patient Access Associate 1 to join the team. This role is a full time. As a Patient Access Associate, 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.

 Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate 1 Job Responsibilities

• Explains insurance benefits and patient liability by using appropriate communication methods/styles. 
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis. 
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information. 
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants. 
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. 
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Excellent customer service 

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of customer service or 1 year of experience in a medical setting or associates degree

Skills: Basic communication and computer skills

Preferred Requirements:  Bilingual in Spanish

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.